Frequently asked questions

For SoloBusiness AI subscribers: pricing, what your subscription unlocks, refunds and the support inbox.

Pricing

How much does SoloBusiness AI cost?: $10 USD per month. There are no other tiers, add-ons or hidden fees. Applicable tax is handled by Paddle, our merchant of record.
Is the first month really free?: Yes — $0 for your first calendar month after you subscribe. A payment method is required to subscribe, and the free month starts when you subscribe, not when you create your account. Cancel before it ends and you pay nothing.
Can I get the free month again later?: No. The free first month is available once per account. If you cancel and subscribe again later, billing starts at $10 USD per month straight away.
When am I charged?: At the end of your free month, and then every month on the same date, unless you cancel before the next payment is due.

What does my subscription unlock?: The AI receptionist: the customer chat on your business website and AI receptionist actions. Everything else — your business settings, conversations, leads, booking requests, billing and support — stays available even without an active subscription.
What happens to my access when I cancel?: You keep full access until the end of your current paid period, or your free month. After that, receptionist features turn off.
What happens if my renewal payment fails?: You keep access while Paddle retries the payment. Access ends only when Paddle cancels the subscription and any paid-through period has ended.
Can I use my own AI provider?: Yes. The AI receptionist runs through your own OpenRouter key, stored server-side — it is never exposed in the browser and you are never asked to pay for a different built-in AI.

Can I get a refund?: Refunds follow Paddle's buyer terms. If you believe a charge was made in error, contact us through the support inbox and we'll review it with Paddle.
Who appears on my card statement?: Paddle, our merchant of record, processes payments and appears on your statement. Paddle also handles payment methods, invoices and taxes.
How do I stop future charges?: Cancel in the billing portal (Settings → Manage billing). Cancellation stops all future charges; it does not remove access you have already paid for.

How do I contact support?: Sign in and open Support from your dashboard to create a ticket and message us. You can also email solobusinessai1@gmail.com.
Do I need a paid subscription to get support?: No. Every account holder keeps support access, including during your free month and after cancellation.
Where do I see your replies?: In your support inbox in the dashboard. We do not quote a fixed response time; each reply appears in the same ticket thread you wrote in.