Terms of service

1. Your agreement and account

You contract with Solo Business Ai for the SoloBusiness AI service. Paddle’s separate buyer terms govern purchases made through Paddle. Contact us at solobusinessai1@gmail.com.

You must be of legal age to enter this agreement and, when acting for an organisation, have authority to bind it. Provide accurate account details, keep them updated, protect your credentials and notify us promptly of suspected unauthorised use. You are responsible for activity you authorise through your account.

2. The service

SoloBusiness AI provides a business profile, services, opening hours, FAQs, an AI receptionist, customer conversations, lead capture and appointment requests. Appointment requests are not confirmed bookings: the business must review them and contact the customer. You receive a limited, non-exclusive, non-transferable right to use the service within your subscription and these terms.

AI answers use your business information, but may be inaccurate, incomplete or outdated. Review your information and outputs before relying on them. Outputs are not a substitute for qualified legal, medical, financial or other regulated professional advice and must not be used as such without appropriate professional oversight.

3. Acceptable use

• Do not use the service for unlawful activity, fraud, spam, harassment, hate speech, exploitation or illegal content.
• Do not infringe intellectual property, privacy or other rights, or create deceptive deepfakes or impersonations.
• Do not introduce malware, probe or interfere with security, scrape the service without authorisation, bypass technical limits or attempt to jailbreak AI safeguards.
• Do not reverse engineer the software except where law permits, or resell or redistribute access without permission.

You are responsible for your prompts, the rights to any information you submit, checking output accuracy and how you use outputs. Do not submit unnecessary sensitive personal information or another person’s confidential information without authority.

4. Intellectual property and content

We retain ownership of the service and its intellectual property, including software, documentation and branding. You retain your rights to your business information, prompts and other inputs. You grant us a limited licence to host and process them solely to operate, secure and provide the service.

As between you and us, we do not claim ownership of your AI outputs. You may use them subject to applicable law and third-party rights; outputs may not be unique or eligible for intellectual property protection. No rights to another person’s work are granted.

Rights holders can report infringement to solobusinessai1@gmail.com, identifying the content, their rights and relevant evidence. We may remove or restrict content, refuse or filter outputs and suspend accounts where necessary for safety or compliance. Repeated or serious infringement may result in termination.

5. Subscriptions, billing and Paddle

The Solo plan offers one free calendar month per account, starting when you subscribe, followed by $10 USD per month, plus applicable tax shown at checkout. A payment method is required. Creating an account alone does not start the trial. Returning subscribers are billed immediately without another free month. Overlapping subscriptions are not permitted.

Subscriptions renew automatically unless cancelled. Cancel before the trial ends to avoid the first charge. You can manage payment methods, invoices and cancellation through Paddle using Manage billing in Settings. Cancellation preserves receptionist access until the applicable trial or paid period ends. Failed renewals retain access during Paddle’s payment retries; access ends when Paddle cancels and any paid-through period has ended. Account recovery, setup and saved records remain accessible when receptionist access ends.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

For payment, billing, tax, cancellation and refund mechanics, see Paddle’s Buyer Terms. We provide support for the SoloBusiness AI product.

6. Refund policy

Purchases through Paddle are subject to Paddle’s Refund Policy, which we adopt by reference. To request a refund, visit paddle.net or email solobusinessai1@gmail.com for assistance. Nothing in these terms restricts your mandatory consumer rights.

7. Availability and ending access

We do not guarantee uninterrupted or error-free service or AI outputs. Maintenance, third-party outages and security events may affect availability. To the extent permitted by law, the service is provided without implied warranties of merchantability or fitness for a particular purpose.

We may suspend or terminate access for a material breach, non-payment, security or fraud risk, or repeated or serious policy violations. Where reasonably possible, we will notify you and allow a breach to be remedied; immediate action may be necessary to protect users or comply with law. Subscription cancellation alone does not delete stored records. Contact support to request an export or deletion, subject to the retention grounds in our Privacy Policy.

8. Responsibility and applicable law

To the extent permitted by law, we are not liable for indirect or consequential losses caused by reliance on AI outputs or service interruptions. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any liability or consumer protection that cannot lawfully be excluded.

These terms are governed by Greek law. Disputes may be brought before the competent courts in Greece, without limiting mandatory protections or rights to bring claims in your country of residence under applicable consumer law.

9. Changes and contact

We may update these terms as the service or law changes and will notify account holders of material changes before they take effect where required. For questions, contact Solo Business Ai at solobusinessai1@gmail.com.